Knowledge Base vs Shared Drive for Restaurants

Google Drive is excellent cheap storage. It is a weak operational system of record. Restaurants blow up in Drive with duplicated recipe PDFs, contradictory naming, permissions that inherit weirdly, and search results that glorify ancient catering menus. Ownership is unclear, so nobody deletes stale content.

A knowledge base wins on architecture: categories that mirror how teams work, explicit owners, version history that means something, role visibility so servers are not drowning in BOH costing fields, and update rituals tied to menu releases.

Search quality differs. Ops search should surface the current spec for "pozole" not every document that ever mentioned the word.

Assisted answers are the next layer only after structure exists. Generic AI on a messy drive amplifies mistakes. Grounded AI on curated content reduces manager pings.

Restaurant Codex Knowledge Base plus Codex Bot follows Help Center patterns: publish intentionally, then let staff query with guardrails tied to approved docs rather than the web.